FAQs

SUPPORT

 

FREQUENTLY ASKED QUESTIONS

Find answers to the most common questions about our hair, services and delivery. If you can't find what you're looking for, reach out — we're happy to help.

 

 

CARE

Sleep with a satin pillow/scarf.

Brush your hair at least 3 times a day, using a detangling brush, to avoid tangling. Avoid brushing when wet, but if must, opt for a wide tooth comb and when possible let your extensions air dry.

Always brush from the tip upwards toward the root. Avoid weakening the weft.

RedKen Acidic Bonding Concentrate Shampoo.

K18 Damage Shield pH Protective Shampoo.

K18 Leave-In Molecular Repair Hair Mask.

Olaplex No.5 Bond Maintenance Conditioner.

 

 

QUALITY

Premium Quality: Our extensions are raw, single-donor hair, ensuring unmatched quality and consistent colour blends. We provide a variety of long-lasting, high quality extensions that cater to and blend effortlessly with a multitude of hair textures.

Unique Colour Blends: Each bundle, closure and pre-coloured bundle is handcrafted by experts using a meticulous bleaching process and high grade bleaching technology. Our specialised colouring process maintains the health, integrity and consistency of the hair whilst delivering stunning, multidimensional tones you won't find anywhere else.

Longevity: Our extensions are designed with longevity in mind. Experience the luxury of extensions designed to age gracefully - retaining their shine, softness, and beauty for 2-4 years with proper care.

Seamless Blending: Our extensions are designed without the use of heavy silicones and smoothing agents, which are often used to reduce the effects of an abrasive bleaching process. Instead, our extensions are naturally smooth, with a natural lustre, designed to blend effortlessly with your own hair for a flawless, natural finish.

Lasts 2 - 4 years with the proper hair care.

For 12–16 inches we advise 2 bundles or more.

For 18–22 inches we advise 3 bundles or more.

For longer than 24 inches we advise 4 bundles or more (tips can look thinner at longer lengths).

For a sew in with a bob line cut we advise 2 bundles.

 

RETURNS

Items that are in stock are prepared and shipped within 1-3 business days after the purchase date (unless stated otherwise in the 'product information' section).

Pre-orders take up to 12-16 business days to process and 1-3 days to deliver.

Business days are Monday-Friday and therefore do not include weekends.

We have no control over shipment delays, including warehouse processing, weather, or any other delay caused by the shipping carriers.

The shipping times stated are estimates and not guaranteed:

Netherlands — Post NL: 1-3 business days  |  DHL: 1-3 business days

United Kingdom — DHL Express: 3-5 business days

Europe — DHL Express: 3-5 business days

Here you can find our return policy: Return Policy.

We are always open for complaints and feedback. Our team is here to serve you as best as we can.

Contact us via salesnhair@outlook.com or WhatsApp +31 6 84 44 62 81.